Refund policy

CHANGE OF MIND

Returns and Refunds are valid for change of mind considering the following criteria below is met:

- Stock is returned in store within 3 days of the date on your invoice

- A copy of the invoice is provided along with the products.

- Stock has not been ordered in from an external grower to fulfil your order. In the case where this has occurred a refund is dependant on the external grower approving the refund and return.

- Stock has not been removed from pots.

- Stock has been cared for and has not deteriorated in heath since leaving our site. Our staff must deem the product to be in re-sellable condition. 

 

FAULTY PRODUCT

Returns and Refunds are valid for stock that is deemed to be faulty considering the following criteria below is met:

- Dinsan is notified within 24 hours of delivery, pickup or in-store purchase. 

- Clear photos demonstrating the faults of the products are provided to mailbox@dinsan.com.au within 24 hours of the stock either being purchased in store or 24 hours from arrival in the case of delivery.

- Stock is returned to the nursery within 3 days of the date on your invoice.